We typically process and ship orders within 24 hours on business days. Delivery time is usually 1–2 business days, so you receive your order quickly.

Please note that in exceptional cases – for example, due to high order volumes or delays on the part of the shipping service provider – slight delivery delays may occur. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.

If you wish to return an item, you can do so within the statutory withdrawal period of 14 days. Please note that we only accept returns within this period. More detailed information about your right of withdrawal can be found on our website.

Once we have received and checked the return, we will refund the purchase amount or offer you an exchange. If you have any questions, our customer service is available at any time.

Yes, at Gembonbon we exclusively use natural crystals.
Our stones come from responsible and carefully selected sources. Quality and authenticity are our top priorities – so you hold a true piece of nature in your hands.

To preserve the beauty and energy of your crystal bracelet in the long term, we recommend the following care instructions:

- Remove the bracelet before showering, bathing, or exercising.
- Avoid contact with moisture, perfume, and creams.
- Allow care products to be fully absorbed before putting on the bracelet.
- Polish the bracelet occasionally with a soft, dry cloth.

This way, your bracelet will not only remain beautiful but will also accompany you for a long time with positive energy.

We offer a variety of secure payment methods to give you flexibility when paying. We currently accept:

• Apple Pay
• Google Pay
• Mastercard
• Maestro
• PayPal
• Klarna
• Shop Pay
• UnionPay
• Visa

All payments are processed securely encrypted.