FAQ
General Questions
Option A:
- Messung mit einem biegsamen Maßband (z. B. Schneidermaßband)
Wickeln Sie das Maßband direkt um Ihr Handgelenk an der Stelle, an der Sie den Schmuck oder die Uhr tragen möchten. - Achten Sie darauf, dass das Maßband eng anliegt, ohne die Haut einzuschnüren oder die Blutzirkulation zu behindern.
- Lesen Sie die Zahl an der Stelle ab, an der die Nullmarkierung das Maßband wieder trifft. Das ist Ihr genauer Handgelenkumfang in Zentimetern (cm).
Option B:
- Messung mit einer Schnur oder einem Papierstreifen
Band anlegen: Wickeln Sie einen Papierstreifen, eine Schnur, einen Schnürsenkel oder ein Kabel ohne Durchhang um Ihr Handgelenk. - Länge markieren und messen: Markieren Sie die Überlappungsstelle mit einem Stift. Legen Sie den Streifen/die Schnur anschließend flach auf ein Lineal, um die Länge abzulesen.
We usually process and ship orders within 24 hours on business days. Delivery typically takes 1–2 business days, so you'll receive your order quickly.
Please note that in exceptional cases – such as high order volumes or delays on the part of the shipping service provider – slight delivery delays may occur. Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
If you wish to return an item, you can do so within the statutory withdrawal period of 14 days. Please note that we only accept returns within this period. You can find more detailed information about your right of withdrawal on our website.
Once we have received and inspected the return, we will refund the purchase amount or offer an exchange. If you have any questions, our customer service team is always available to assist you.
Yes, at Gembonbon, we only use natural crystals.
Our stones come from responsible and carefully selected sources. For us, quality and authenticity come first – so you can hold a genuine piece of nature in your hands
An overview of our crystals can be found in our materials section. >>>
To preserve the beauty and energy of your crystal bracelet long-term, we recommend the following care instructions:
- Remove the bracelet before showering, bathing, or exercising.
- Avoid contact with moisture, perfume, and creams.
- Allow skincare products to fully absorb before putting on the bracelet.
- Occasionally polish the bracelet with a soft, dry cloth.
This way, your bracelet will not only remain beautiful but will also accompany you for a long time with a positive aura.
We offer a variety of secure payment methods to give you flexibility when paying. We currently accept:
- Apple Pay
- Google Pay
- Klarna
- Mastercard
- Maestro
- PayPal
- Shop Pay
- UnionPay
- Visa
All payments are processed with secure encryption.